Units reporting to the Executive Director
Quality Control Section
Establishing approved work procedures, checking service conformity with specifications, tracking performance indicators, and proposing and following up improvement plans.
Objectives
What this directorate works to achieve within the utility plan.
Unified standards
One written procedure that everyone follows.
Conformity with specification
Verifying that the service delivered matches what was committed.
Continuous improvement
A review cycle that turns an observation into a procedural change.
Documented procedures
Procedures that outlast the people who wrote them.
Duties and responsibilities
The main roles carried out by the directorate.
- Establishing and updating approved work procedures.
- Reviewing conformity of works and services with specification.
- Tracking performance indicators and reporting on them.
- Carrying out internal quality audits.
- Collecting and analysing beneficiary feedback.
- Proposing improvement plans and following up their delivery.