Vision, mission and values

The Coastal Municipalities Water Utility works from a clear strategic direction: a vision that sets where it is heading, a mission that defines what it does today, and values that govern its conduct and decisions at every level.

Vision

Leadership in delivering sustainable, smart water and wastewater services that meet community expectations and match the best international standards.

Mission

To manage and develop water and wastewater services efficiently and transparently, and to secure safe, sustainable water sources in partnership with the community and supporting institutions.

Corporate values

Six values that translate the vision and mission into a practical standard for everyday decisions.

• Transparency and integrity
  Clarity and accountability in all our work and decisions.
• Sustainability
  Responsible management of resources for present and future generations.
• Community service
  The citizen is the focus of our attention and the purpose of our services.
• Quality and excellence
  A constant pursuit of the highest performance standards.
• Innovation
  Adopting digital solutions and modern technologies.
• Teamwork
  Integration and cooperation to achieve shared goals.

How these values are applied

These values are reflected in day-to-day practice: publishing project and tender information for public review, monitoring water quality against approved standards, receiving subscriber reports and following them through to closure, and documenting partner-funded expenditure under the monitoring arrangements agreed with them.

The measurable goals that follow from this direction are set out on the Goals and achievements page.