Commission-Based Job Announcement: Contact Unit at the Rafah Regional Headquarters

Commission-Based Job Announcement

Position: Commission-Based Contact Unit
Workplace: Rafah Regional Headquarters
Duration: Six months (renewable).
Registration deadline: 18/11/2020

Main Duties:

1. Ability to achieve the required goals and increase the number of subscribers committed to payment.
2. Contacting and communicating with subscribers not committed to payment according to the plans and lists set and determined, negotiating with them and persuading them to commit to payment through the facilities granted by CMWU.
3. Contacting and communicating with subscribers to measure their satisfaction with service performance and taking developmental notes to control work quality.
4. Receiving all inquiries and complaints received from subscribers and responding to them quickly.
5. Handling received complaints in a manner appropriate to the complaint and befitting the organization's standing.
6. Writing a daily report indicating the work accomplished and providing feedback and suggestions according to the work's progress.
7. Keeping various records and quality forms related to subscriber services, and various works subject to internal review.
8. Carrying out all tasks assigned.
9. Any other related tasks.

Qualifications, Experience, and Skills:

1. Applicant must hold a Diploma in Administration, Marketing, Public Relations, or Social Work.
2. One year of experience in subscriber services.
3. Availability to work full-time, and ability to work under pressure and within a team.
4. Tact and good conduct with subscribers and gaining their trust and satisfaction.
5. Good listening, understanding, and perception skills.
6. Proficiency in communication skills with different personalities and the ability to negotiate.
7. Good experience using computer programs and the Office suite.
8. Proficiency in dealing with technical devices, phone equipment, and communication software.
9. Applicant must be a resident of Rafah city.
10. Applicant's age must not exceed 30 years.

Those wishing to work who have the necessary qualifications, experience, and skills should do the following:

1. Print the employment application via the employment application link, then fill it out and sign it.
2. Add a copy of the academic qualification and experience certificates to the employment application.
3. Convert items (1) and (2) into an electronic PDF copy.
4. Fill out the form via the registration link, making sure to attach item (3).

Employment application link:
https://drive.google.com/file/d/1djAdQvrpHRrXdJULiwjr8pvBvbdw-fiq/view?usp=sharing

Registration link:
https://forms.gle/WS8TSpgaD3BrZvhz9

Only candidates who meet all the conditions will be contacted.